Frequently Asked Questions
1. What are your products made of? Why do you use stoneware clay?
All LyLceramics collections (lighting, ritual objects and sculptural forms) are handmade from high-quality stoneware clay fired at 1200°C. Stoneware is close to porcelain in structure: extremely durable, non-porous and watertight.
Vitrified at high temperature, it resists knocks and scratches. In our cups and mugs the ceramic body keeps your coffee and tea warm for longer, and it keeps its raw, artistic texture through years of everyday use.
2. Are the products dishwasher and microwave safe?
Yes. All stoneware cups, mugs and bowls in the Ritual Collection are made with lead-free, fully food-safe glazes and are dishwasher and microwave safe. To extend the life of your handmade ceramics and keep the raw clay texture and glaze as vivid as on day one, we recommend washing by hand.
* Note: Products with metal details, such as the Gentle Smoke cigar ashtray, must never be placed in the microwave.
3. Will my piece look exactly like the photo?
Every piece is shaped and glazed by hand, one at a time, in our studio. Because of the organic nature of stoneware clay and the reactions inside the kiln, you may see slight variations in colour, reactive glaze flow, surface craters and form. These are not flaws: they are the maker's mark of our Wabi-Sabi aesthetic, and they make your piece one of a kind.
4. When will my order ship, and how much is shipping?
In-stock pieces from the Ritual Collection (cups, mugs, teapots, ashtrays) and the Ambiance series are packed in shock-absorbing packaging and handed to the carrier within 1–3 business days of order confirmation.
Shipping is free on every order, within Türkiye and worldwide, with no minimum. International delivery times depend on the destination country; any import duties or taxes are set by your country's customs.
5. How long does it take to make and deliver a lamp?
Table lamps, wall sconces and pendant lights in the Lava Lighting Collection are made to order in our studio, because they need careful handwork, slow even drying and two firings. Lead times by model:
| Model | Making time | Shipping |
|---|---|---|
| MONOLITH | Up to 2 pieces: 10–14 business days | Shipped in a protective double-wall box within 1–3 business days |
| ENSO / ENSO DARK ESPRESSO | Up to 10 pieces: 10–14 business days | Shipped in a protective double-wall box within 1–3 business days |
| ANTISFERA | Up to 2 pieces: 10–14 business days | Shipped in fragile-ceramic packaging within 1–3 business days |
| LUMEN | Up to 40 pieces: 10–14 business days | Shipped in a reinforced box within 1–3 business days |
| LUMINA | Up to 40 pieces: 10–14 business days | Shipped in a reinforced box within 1–3 business days |
| LUME | 1–40 pieces: 10–14 business days | Shipped in a reinforced box within 1–3 business days |
| AURA | 1–18 pieces: 10–14 business days | Shipped in protective packaging within 1–3 business days |
(* These lead times protect the quality of small-batch production and the two firing stages.)
6. What is your return policy, and what if something breaks in transit?
Breakage guarantee: Every shipment is 100% insured. If you find any damage on delivery, just send us a photo of the package and the damaged piece is replaced free of charge right away.
Returns: Lighting and decorative objects can be returned within 14 days of delivery in their original, undamaged protective packaging. For hygiene and food-safety reasons, cups, mugs and teapots that touch the mouth and hot drinks cannot be returned.
7. Do you take bulk or custom orders for interior projects, design stores or cafés?
Yes. We work with architects, interior design studios, galleries and specialty coffee shops in several ways:
- Wholesale: Batch production for your store or business above a minimum order quantity (MOQ).
- Consignment: Selected pieces shown in galleries and concept stores that fit their curation, on a seasonal commission basis.
- Bespoke projects & capsule collections: Sculptural lighting sized for your space, café or project, or cup and mug series with your logo.
* For trade and wholesale enquiries, fill in the form on our Contact page or get in touch with us directly.